Shipping Policy

Receive free Standard Delivery within the Australia for any purchase over $99. See Order Processing Times and Delivery Restrictions below for additional information.

Delivery Options

Please allow 1 - 4 working days to despatch your items then postage time added on.

• Standard Postage : 2 - 6 business days (excluding weekends and holidays)
• Express Postage : 1-2 business days (excluding weekends and holidays and rural delivery areas*

Where We Ship From

Our central logistics hub is right in the heart of the Blue Mountains, NSW Australia and we ship worldwide.

Order Processing Times

Standard — Please allow 1 - 4 working days to despatch your items then postage time usually arrived between 2-5 days.

Express Delivery — Your order will be sent within 1 working day Monday - Friday unless we need to do a special order for it and then we will contact you to confirm the time. 

All orders placed on Friday will be shipped the following Monday. Orders placed on weekends or public holidays will be processed the next business day.

All orders are subject to availability and payment. 

During peak periods, additional processing time may be required.

Delivery To Multiple Addresses

You may only ship to one address per order.
If your order contains gifts or items that require delivery to multiple locations, you will need to place separate orders for each address.

Order Tracking Information

Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to track the progress of your shipment.

Refused Delivery

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your items arrive damaged, please accept the delivery and call Customer Care 02 4784 3154 or email us at info@teddysinclair.com so we can assist you with your order.

Redirecting An Order

Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!